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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email: yourphotonecklaceservice@gmail.com

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Care About Your Jewelry
We are so appreciated that you order from us. Here are some helpful basic care instructions to keep your jewelry looking its very best!

How to Care?
Take It Off is the key.
We recommend “Take It Off” when swimming, gardening, doing contact sports, household cleaning, and moving heavy objects. For exposure to some harsh chemicals or environments may result in compromising the integrity of your jewelry, such as lotions, hairspray, perfume, cosmetic, and salt water.

How to Clean?
We strongly advise you to use a mild soap, lukewarm water and a soft toothbrush. Pour a small amount of mild soap into lukewarm water and use a small, soft toothbrush to clean your jewelry. Toothbrushes are ideal for cleaning jewelry with intricate details, which can otherwise be difficult to clean. If the dirt is hard to remove, soak the jewelry in clean water.

How to Store?
Jewelry Box is the proper place.
Proper jewelry storage is often overlooked. Jewelry should never be tossed into a drawer or on top of a dresser − that’s asking for scratches and damaged gems.

Don't jumble all your jewelry pieces in one case. Pieces can scratch each other. Jewelry box that features individually felt-lined and padded slots for charms, bracelets, necklaces, rings and earrings is ideal, it will keep them organized, clean and safe.