Shipping & Delivery

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  • 90-Day Returns
  • FREE SHIPPING over
  • Contact Us
  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email: yourservice20@gmail.com

  • Track Order

Shipping Policy

How long does it take to receive my product?

Typically, it takes about 2-5 business days for our products to be produced and sent out. Once shipped, We will deliver continental US orders in 6-9 business days. Shipping is currently available only to US, CA and other 35+ countries address as of the moment and delivery time is around 3-12 working days.

Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How much is shipping?
Rate name Condition Price
Express Shipping -2-4 business days $0.00–$17.99 29.95
Express Shipping -2-4 business days $18–$138.99 25.95
Express Shipping -2-4 business days $139.00 and up Free
Recommend! Priority Shipping(Delivery Time 5-7 Business Days) $0.00–$88.99 15.95
Recommend! Priority Shipping(Delivery Time 5-7 Business Days) $89.00 and up Free
Recommend! Priority Shipping+Insurance (Delivery Time 5-7 business days) $0.00–$88.99 18.94
Recommend! Priority Shipping+Insurance (Delivery Time 5-7 business days) $89.00 and up 2.99
Standard Shipping (Delivery Time 7-10 business days) $0.00–$48.99 7.99
Standard Shipping (Delivery Time 7-10 business days) $49.00 and up Free
Standard Shipping+Insurance (Delivery Time 7-10 business days) $0.00–$48.99 10.98
Standard Shipping+Insurance (Delivery Time 7-10 business days) $49.00 and up 2.99
How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 5 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update. 

Please keep in mind delivery dates may change due to inclement weather conditions or holiday.

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.

Please note: 

If you have any questions, please feel free to contact us via email:  yourservice20@gmail.com